FAQs

General Questions
What Do You Mean By WordPress?

WordPress is a type of application that is supported by PHP and MySQL and is used for publishing open source blogs. And, it is also used for managing content. In short, WordPress is open source software you can use to create a beautiful website, blog, or app.It consists of many features for designing the page such as plug-in architecture, templating system etc. The features of the application are user-friendly, Read more about WordPress.

Specifically, Why Should I Buy your Plugins?

Our premium plugins are really professional, impressive, responsive and easy to customizable. Our team constant provide you support.

Do You Provide Web-Hosting Service For WordPress Sites?

No, web-hosting services are not provided by us.

Do You Provide Support?

When you subscribe to us and purchase our plugins or addons, you get fully accessed to our documentation, Tutorials and Support system. If you want any technical support, An active licence is required in order to post a support ticket. If your licence has expired, you can renew it from your account page. New licences can be purchased from the add-ons section.. We provide support for the problems such as bugs, virus or corruption of files.

Pre-Sale Questions
Can I Alter The Plugin According To My Websites Personal Needs?

Yes, you can alter the plugin, but you should not resell our products. You can change various features such as the colors, images, layouts fonts, and also modify the design of the plugin. You can change the plugin if your customer demands. We design our plugins in such a way that they look great. The download package of your plugin consists of CSS and WordPress template files. Hence, they can be customized in many ways. Read more about customizations here.

After Customizing The Plugin, Can I Resell It?

No, after customization also, you cannot resell the plugin. If you get a permanent license, you can sell it to your customer for business purposes. Normally we are not giving permanent license to anyone.

What Does The Purchased Plugin Consist Of?

Purchased plugins consist of, font files, php Files and other necessary templates file. If you have any problem regarding the purchased plugin, then you can contact us at live support to clear your doubts.

Does Your Theme Demo Consist Of Dummy Content data?

Yes, we provide free event listing theme and it contains dummy data with all necessary file and instructions. If you want to download free theme, then go to our addons section.

Can I Use Clipart, Images And Fonts For Free?

The icons, images and clipart are the part of the product and they are royalty-free. You can use these features to develop a project. You should not distribute it to anyone and should not use them separately for any other purposes.

Using WordPress.Com Free Hosted Account Can I Use Your Theme?

You can use our theme (Event Listing Free Theme) only on a self-hosted WordPress blog and you can download it from WordPress.org. WordPress.com is provide free hosting space and you can host your theme there.

Am I Allowed To Use The Add-ons On Many Sites?

Yes, you can use them on as 5 sites as along as you have developer licence but you can use main core plugin WP Event Manger on many sites.

What Are The Acceptable Modes Of Payment?

You can make payment through PayPal or use any major Credit Cards.

After Incurring Payment, How Do I Get Accessed To The Purchased Plugins?

You can login to the member’s area after your make the payment and thus you can download the plugins.

Am I Allowed To Translate A Plugin Into Another Language?

Yes you can. Almost, every plugin that we provide is localization support and hence, you can easily translate it to any other language. Every plugin includes one file, and hence our user can edit only one file. Our plugins can be translated to any other languages. But, you must not re-sell our product or should not distribute our product to anyone. For more details read our tutorial on translating a plugin.

Can I Operate My Theme By Using Third Party Plugins along with your plugins?

Yes, you can operate your themes with the third party plugins. But yet, we cannot ensure that they operate. Bu our plugins can work with any theme and is really easy to setup and customise.

How Frequently Are Our Plugins Updated?

Whenever any new version of Word Press is introduced, we check whether it is compatible with our plugins and we update it if it is necessary. Whenever we discover any bug or any other technical error, we update the version and sometimes we even add new features to the plugin.

What Are The Types Of Support Systems For Your Plugins?

The two types of support system include the support systems and knowledgebase . You can visit the support section, because you can find several questions and the answers to those questions and hence you can clear your doubts easily.

I Have Some Problems About Pre-Purchasing, And Then Whom Do I Contact?

You should first access the product detail page. On this page, you can find the description and also live demonstration about preview access. Yet, if you still have some doubts, then you can view the contact form from the contact page. You are provided with many subjects and you must click on ‘Pre Purchase questions’. You can get a quick response from us, usually within a couple of hours or more over a day. If you do not receive instant response, do not become doubtful.

Account Questions
How Can I Buy Another Plugin, When I Am Already A Member?

If you are already registered member, then you can choose any plugins from the list. You can also buy the plugins that are available at the front-end of the webpage.Then press the ‘Personal’ or ‘Developer’ button and open the next screen of checkout page and follow onward payment process.

For Buying Any Individual Plugin, Should I Pay Any Fees?

No. You only pay once after buying the plugin and you are not re-billed.

How Can I Download The Plugin After Completing My Payment Process?

You can instantly download the plugin from my account page after you complete your payment process successfully.You can click to ‘View orders’ menu that is located below ‘My Account’ and you can check your order details. If you are not able to download, then you must contact us.

Why Am I Not Receiving Any Reply From Your Company?

You should also check the Spam e-mails of your account because sometimes our e-mails are sent to Spam section. Yet, if you have not received any reply, then contact us at our contact page.

What Is The Procedure For Incurring Payment? After Incurring The Payment, When Do I Receive My Plugin?

You can also buy the plugins that are available at the front-end of the webpage.Then press the ‘Personal’ or ‘Developer’ button and open the next screen of checkout page. You must enter your login details with billing information. Then you must select payment method on the next page. After completely your payment process, you then shortly receive a notification that your account is opened. You can make the payment within a few minutes. If you are experiencing any problems related to payment, and then contact page.

If I Cancel or do not renew next year, Then What Happens To The Plugins?

If you cancel your membership subscription, then you cannot download plugins from the list. You cannot be accessed to Forum Support also. It is up to you weather you want always up to date plugin every year then you can renew it.if you do not want to upgrade or do not want extra support, then you do not need to pay next year.

After Canceling My Membership Subscription, Can I Use The Plugins?

You can use the plugins once you have downloaded it. After the subscription period has expired, then you cannot access those plugins. You cannot receive any support from us and you cannot update that plugin.

After One Year The Period Of My Membership Expires And Hence What Happens To My Purchased Plugins?

You can always retain the plugin in your folder and it is yours forever. You can use the plugin anytime. But, it is not updated and you do not receive any support from us. But still, You can have the access for documentation. If you want to be a member again, then you must make payment manually to our account. You must pay the initial plugin price.

Plugin Compatibility
Are Your Plugins Compatible With The Latest Version Of Word Press?

Yes, they are compatible with the latest version of WordPress.

Do Your Plugins Work With “Xxx” Plugin?

Many third-party plugins are available in the market and hence, we cannot ensure that all the e plugins are compatible with our plugins, but usually our plugins do work.

Are All Your Plugins Widget-Ready?

Yes, all of them are widget ready (where the theme’s design allows).

If You Want To Test Your Plugin, Then Which Browser Or Browser Version Do You Use?

We use modern browsers to test your plugins such as: the latest versions of Firefox, Internet Explorer 8+, Safari, Opera, and Google Chrome. Before buying our plugins, you can look our live demo and it operates with the latest version of WordPress.

Are The Plugins Search Engine Optimized?

Yes. WordPress is very user-friendly engine. We constantly make changes with plugins and hence we take every step to promote SEO potential. We undertake many activities such as using proper tags, placement of title, changing headings, adding valid code and adding excerpts etc. you can also use the third party plugin to promote SEO.

Does Your Plugins Work With WordPress Multisite Network?

Yes, our all plugins work with WordPress Multisite Network. you can read more about Multisite Network .

Does Your Plugins Work With BuddyPress?

Yes, It working as partially now but we will make separate addon for BuddyPress in future. you can read more about BuddyPress .

Add-ons Licence
How Do Licence Keys Work?

After purchasing a plugin you’ll receive a key via email (or you can visit your account page). This key can be activated from your WordPress dashboard’s plugin page. It can also be dectivated and reactivated on other sites when required.

Will I Receive Updates For Purchased Plugins?

Yes, an automatic updater is included inside each plugin/add-on. This requires your licence key to function and you’ll receive updates for as long as your licence key is valid.

Do You Offer Support For Purchased Plugins If I Need Help?

Yep. If you have a valid licence you’ll be able to use our get support systems for help.

Do I Need To Renew My License?

If you want continue support and update then you need to renew license.Licences are valid for one year from the date of purchase. When your licence expires you’ll be able to renew your key via your account page.

Do You Have A Refund Policy?

In order to prevent any future inconvenience read carefully our refund policy before making a purchase. Please understand that when purchasing a plugin you do not purchase a physical item, which can be retuned, rather you download a digital software. Our refund policy below is limited in order to prevent the abuse of our licensing system and/or our digital products.

We will be happy to provide a full refund within 14 days of the original purchase. After 14 days, no refunds will be provided. Refund CAN only be granted if the plugin is not working as described or if it has issues that we cannot solve.

Before a refund will be granted, you must allow us to try and help solve any problem you have. Refund will not be granted if you simply implying that the plugin is not working without showing us the issue on a live site and allowing us to try and solve it for you. You can report any issues you might have by opening a support ticket. We will try to solve the issues by pointing you to the right direction or by accessing the back-end of your site. Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

If you have any technical or sales queries please do not hesitate to contact us prior to purchasing.

Common Issues
What Is The Process Of Installing A New Plugins/Addons?

When you purchase a plugin you can read the instructions that are mentioned in the documentation.

When I Upload Zip File, Why Do I Get The Message As ‘Incompatible Archive’?

Sometimes, you get an error message “Incompatible Archive”. If your zip file is not downloaded, you get this message. You can again download the file from the zip files from our sites. First, open the file on your system to test whether it can be uploaded.If you are experiencing any problems related to download, then contact us .

What Is The Process Of Upgrading Your Plugin To A Latest Version?

You can login in our site and go to ‘My Account’ page and there you will find licenses table and you can download the latest plugin ZIP file and hence you can download your plugin to latest version. You can read the instruction as mentioned in how to upgrade your plugin. if you have valid licence key, then it will show autoupdate notification message at admin panel side when new version will available.

What Is The Process Of Updating Plugin?

You must simply click on “Update” of the plugin menu at admin panel. If you are not able to update in that manner and then click on to manually update your plugins from your account at our site.